24 June 2012
I had asked the college to deliver a course on confidence and self-development in line with a contract I am running. The course needed to be a specific length and cover a core group of subjects. Karen and her team organised the course specifically for me and delivered it over a 10 week period.
Having maintained contact with the students throughout the course I have to say it exceeded all expectations. The difference in attitude, presence and self-belief in each one of them was truly amazing. Each person had been considered a vulnerable adult as part of my programme and all lacked confidence in themselves. Over the 10 weeks they have grown from timid and shy individuals to a more outgoing nature, confident in their rights having developed their assertiveness, and able to question decisions and choices they make. The fact that the course was conducted over a sustained period has helped imbed the training and support so that they are able to maintain what they’ve learnt.
With regard to the Trainer, nothing but compliments has been said from each student, on her empathy, understanding, knowledge and delivery of the course. From a customer’s view I have to say I agree with their comments but would also add that Karen frequently went above and beyond what could be expected. She was mindful of the client group and so spent additional time chasing students who were running late, offering 121 and telephone support to those who needed it and liaised with me with potential issues when relevant. A fantastic course and delivery.
Ixion CG Ltd